Privacy Policy

At Prolevel Digital, we respect your privacy and believe you should understand what happens to your information when you visit our website, contact us, request information, or use our services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices you have regarding your personal information.

Prolevel Digital operates in accordance with applicable privacy laws and regulations, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) where applicable.

1. Information We Collect

Depending on how you interact with our website or services, we may collect information such as:

Information you provide directly

This may include:

• Your name

• Email address

• Phone number

• Business or company name

• Information about your business

• Information you provide through contact forms

• Information you provide when requesting a consultation or service

• Messages or other information you voluntarily send to us

We only ask for information that is reasonably relevant to the purpose for which it is collected.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Approximate location

• Referring website or source

• Date and time of visits

• Website interaction and usage information

The exact information collected may depend on the tools, analytics services, cookies, and other technologies used on the website.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and messages

• Provide requested information or services

• Schedule consultations or appointments

• Communicate with you about your inquiry

• Deliver requested resources, offers, or information

• Manage leads and customer relationships

• Improve our website, services, and customer experience

• Understand how visitors use our website

• Send relevant marketing communications where permitted

• Maintain and improve our CRM and automation systems

• Prevent misuse, fraud, or unauthorized activity

• Meet legal or regulatory requirements

We aim to use personal information only for clear and legitimate business purposes and only to the extent reasonably necessary for those purposes.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tracking technologies, analytics tools, or similar technologies.

These technologies may help us:

• Keep certain website functions working

• Understand how visitors use our website

• Measure website performance

• Improve website content and user experience

• Remember certain preferences

• Understand which marketing channels or pages are generating interest

Some cookies may be placed by third-party services we use.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.

4. Communication

When you contact us, submit a form, request a consultation, download a resource, or otherwise provide your contact information, we may use that information to respond to your request.

Depending on your interaction with us, communications may include:

• Email

• SMS or text messages

• Appointment reminders

• Follow-up messages

• Service-related communications

• Requested resources

• Relevant marketing communications

We do not want to fill your inbox with unnecessary messages.

Where applicable, you may unsubscribe from marketing communications by using the unsubscribe option provided in the message or by contacting us directly.

Service-related or transactional communications may still be sent when necessary to fulfill a request, appointment, service, or other relationship with you.

5. Third-Party Services

We may use trusted third-party platforms and service providers to operate our website, manage customer information, communicate with leads, process forms, schedule appointments, analyze website activity, or deliver other services.

Depending on how the website and business systems are configured, these providers may include platforms such as:

• CRM and marketing automation platforms

• Email and SMS providers

• Website and hosting providers

• Scheduling and calendar services

• Analytics platforms

• Form and survey tools

• Payment or transaction providers

• Other technology providers necessary to operate the business

These providers may process information on our behalf or as part of the services they provide.

We aim to use reputable providers and take reasonable steps to ensure that personal information is handled appropriately.

Third-party services may have their own privacy policies and terms, which may apply in addition to this Privacy Policy.

6. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include appropriate access controls, account security practices, secure service providers, and other safeguards appropriate to the information being processed.

However, no method of transmitting or storing information online can guarantee complete security.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, meet legal obligations, or for other legitimate purposes.

The actual retention period may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights regarding your personal information.

These may include the right to:

• Be informed about how your personal information is processed

• Access personal information we hold about you

• Request correction of inaccurate or incomplete information

• Object to certain processing of your personal information

• Request erasure or blocking where applicable

• Request data portability where applicable

• Withdraw consent where processing is based on consent

• File a complaint regarding a privacy concern

The Philippine National Privacy Commission identifies these and other data-subject rights under the Data Privacy Act.

To exercise a privacy right or ask a question about your information, contact us using the details below.

We may need to verify your identity before processing certain requests.

9. Children’s Privacy

This website is intended for general business and professional audiences.

We do not knowingly seek to collect personal information from children where such collection is not appropriate or permitted by applicable law.

If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

10. Links to Other Websites

Our website may contain links to third-party websites, tools, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable privacy requirements.

When we make changes, we will update the Last Updated date at the top of this page.

For significant changes, we may provide additional notice where appropriate.

12. Contact Information

f you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how your personal information is handled, you can contact us at:

Prolevel Digital
Marketing Automation & CRM Systems

Email: [email protected]
Website: [Your Website URL]
Data Protection Contact: [Name or Responsible Privacy Contact]

We will review and respond to privacy-related requests in accordance with applicable requirements.